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Frequently Asked Questions
Confidentiality is our top priority. For us to be certain that what we discuss will be afforded the protection of the attorney client privilege, we make sure that we document when we are hired. The best way we know for that to occur is for you to sign a retainer agreement and to pay us a retainer fee. And if you don’t need us or want to use us after the first meeting, no problem. Any unused retainer balance is refunded to you.
We want to make sure we return every call and address every email so we take the step of scheduling nearly everything on our calendars to make sure you get the time and attention you deserve.
Clarity. Healthcare law is complex and dynamic. It changes all the time. The lawyers here have been working with those laws for many years, and so they’re very understandable to us. They’re not so understandable to other people, even other types of lawyers. We follow a proven procedure and the first step is always to meet with you on the phone or in person to go over all the laws that apply to your situation. We make sure you know the laws, the options and the risks so that you can make fully informed business decision.
Expertise. Given the complexity of what we do, it’s sometimes not possible for one lawyer to know about everything you need. A lawyer, for instance, who specializes in payor related issues will not usually also specialize in Stark compliance. We are not doing it to make more money off of you. We do it only when we think you will benefit from the input of different lawyers with diverse expertise.
One of the scariest things we find people encounter in working with law firms is the fear about how much it will cost. We do the best we can on that by e-mailing you regularly about how much our services are costing you. And we’ve found that billing every two weeks helps our clients have better communication and comfort re our fees.